Contact Us

Notes Before Submitting Your Inquiry

Please read the notes below and if you agree to them, click the "Agree" button to proceed to the "Contact us" page.


  • This is the contact point for receiving inquiries regarding investor relations from shareholders and investors. We will not respond to any comments or questions other than those related to investor relations. Please note that we will not accept any inquiries for sales purposes, questionnaires, etc.
  • We will use your personal information to reply to your inquiry.
  • Depending on the content, your inquiry may be answered by a person in charge from a Kao Group company. In this case, we will share the acquired personal information with the Kao Group company (Company responsible for managing personal information: Kao Corporation).
  • We will respond to your inquiry during business hours. Business hours: 9:00-17:00 (excluding Saturdays, Sundays, national holidays, the New Year period, our summer break and other Kao Corporation company holidays).
  • Depending on the content of your inquiry, our response may take some time, or we may not be able to provide an answer. Please note that we may answer your inquiry via telephone instead of e-mail (only if you have informed us of your telephone number).
  • Please note that our reply may not be delivered if you provided us with a wrong e-mail address or if there is system trouble.
  • Our answer is addressed strictly to the specific inquiry that you submitted. Unless stated otherwise, we do not permit diversion or secondary use of part or all of our answer, as well as disclosure to third parties.


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