To submit a Guarantee request, please call the customer care number printed on the back label of the product package and have information available regarding the store or online retailer from which you purchased your product.
KAO reserves the right to verify information related to the product and your purchase, require a valid proof of purchase, and/or require you to return or provide a photograph of the product that is the subject of the Guarantee request. KAO further reserves the right to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Guarantee.
If we require the return of the product, you will receive a pre-paid envelope to return your product to:
Kao USA Inc.
c/o Customer Care,
2535 Spring Grove Ave. Cincinnati,
If you have any questions regarding whether a seller is an authorized KAO seller, please contact us at 800-742-8798.
Effective: August 1, 2021