We, Kao (Malaysia) Sdn Bhd (“Kao Malaysia”, “us” or “we”), use and process personal information collected from or provided by our consumers, business partners and all parties who have dealings with us (collectively, “Customers”) for various purposes, including the development and promotion of better products and services to satisfy Customers. The term “personal information” shall have the same meaning as “personal data” prescribed in the Personal Data Protection Act 2010 (“PDPA”) which includes names, e-mail addresses, postal addresses, birthdates, telephone numbers, identity card numbers and other information that can identify Customers. The terms “use” and “process” shall have the same meaning as “processing” prescribed in PDPA which means, among others, collect, record, hold, store, etc. Kao Malaysia recognizes that properly managing and protecting personal information is an important responsibility, and is necessary for preserving the trust of Customers who provide their personal information to us. To fulfil this responsibility, Kao Malaysia complies with all laws and regulations concerning protection of personal information (“Personal Information Protection Laws”), and work to properly manage and protect personal information in accordance with this Policy.
Kao Malaysia will use Customers’ personal information only for the purposes disclosed to Customers at the time such information is collected and for the purposes as stated in this Policy (the “Scope of Use”), and will not use the information for any other purpose unless consent of Customers has been obtained or where it is permitted or required by law.
Subject to the relevant laws, Kao Malaysia may use Customers’ personal information for the following purposes:-
Customers’ personal information may be transferred to a place outside Malaysia.
Customers’ personal information is collected from various sources, including information provided by Customers or someone acting on Customers’ behalf, information from third parties or information in the public domain.
Customers are required to provide the personal information as required to be processed by or on behalf of Kao Malaysia as described above. If Customers do not agree to provide such personal information to Kao Malaysia in accordance with this Policy, Kao Malaysia will not be able to comply with any of its contractual obligations owing to Customers and in addition, Kao Malaysia will not be able to effectively render its services to Customers, if at all.
Kao Malaysia has implemented the following measures to properly manage and protect Customers’ personal information:
Kao Malaysia will not provide or disclose Customers’ personal information to third parties except in the following cases:
Notwithstanding the above and subject to relevant laws, Kao Malaysia may disclose Customers’ personal information to:-
notwithstanding that any such persons may be outside Malaysia, for any of the above purposes or any other purpose for which Customers’ personal information was disclosed at the time of its collection.
Kao Malaysia occasionally consigns the handling of personal information to outside service providers. Only service providers who have been confirmed to have the capability of properly handling personal information will be selected. Moreover, Kao Malaysia provides and discloses Customers’ personal information to such service providers strictly in compliance with the Scope of Use, and require them, by written contract or similar means, to properly handle personal information, and periodically verify their compliance.
When a Customer requests confirmation, revision (correction, addition or deletion), cessation of use or removal of his/her personal information, Kao Malaysia will, upon verifying such Customer’s identity, comply with the request, unless there is a reasonable basis to refuse.
Customers may contact us in writing at the following :-
Contact : Mr Roger Koh
Mailing address : 20th Floor Menara AmFIRST, No 1, Jalan 19/3, 46300 Petaling Jaya, Selangor.
Telephone No. : 603-7957 4488
Fax No. : 603-7957 4487
E-mail address : email@example.com
Customers may withdraw their consent to us collecting their personal information at any time as stated above. In the event the withdrawal is complied with, Kao Malaysia will not be able to comply with any of its contractual obligations owing to Customers and in addition, Kao Malaysia will not be able to effectively render its services to Customers, if at all.
We will make every effort to deal with any comment or complaint concerning our use of Customers' personal information in a prompt and appropriate manner.
Customers may contact us in writing at the contact details provided in Article 5 above.
Customers can disable or delete cookies in their browser settings. However, this makes certain services, including services requiring login, unavailable to Customers.
By providing their personal information to us, Customers thereby consent to the processing of their personal information in accordance with this Policy.
Customers further thereby confirm that they have obtained the consent from the person(s) whose personal information may be given to us by Customers or identified from the Customers’ personal information which may be processed by us for the purposes stated herein including disclosure to the parties stated herein in this Policy.
This Policy may be revised from time to time as necessary to reflect our continuing improvement of personal information protection and take into account any changes to Personal Information Protection Laws. Accordingly, this Policy is subject to change without prior notice. Any changes to this Policy will be posted on our web site and, unless Customers contact us in writing (contact details provided in Article 5 above), Customers will be deemed to have accepted the changes. Thus, Customers are encouraged to visit our web site from time to time to ensure that they are aware of our latest policy in relation to personal information protection.
This Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, this English version shall prevail.