Kao group companies in Japan (Kao Group Companies) use personal information collected from our consumers and business partners (collectively, Customers) for various purposes, including the development and promotion of better products and services to satisfy our Customers. Kao Group Companies recognize that properly managing and protecting personal information is an important responsibility, and is necessary for preserving the trust of our Customers who provide their personal information to us. To fulfill this responsibility, Kao Group Companies comply with all laws and regulations concerning protection of personal information (Personal Information Protection Laws), and work to properly manage and protect personal information in accordance with this Policy.
1. Use of Personal Information
Kao Group Companies will use Customers personal information only for the purposes disclosed to Customers at the time such information is collected, and within the scope of use posted on Kao Corporations web site (the Scope of Use), and will not use the information for any other purpose.
2. Proper Management and Protection of Personal Information
Kao Group Companies have implemented the following measures to properly manage and protect Customers personal information:
3. Provision and Disclosure to Third Parties
Kao Group Companies will not provide or disclose Customers personal information to third parties except in the following cases:
4. Control of Service Providers
Kao Group Companies occasionally consign the handling of personal information to outside service providers. Only service providers who have been confirmed to have the capability of properly handling personal information will be selected. Moreover, Kao Group Companies provide and disclose Customers personal information to such service providers strictly in compliance with the Scope of Use, and require them, by written contract or similar means, to properly handle personal information, and periodically verify their compliance.
5. Response to Confirmation, Revision and Other Requests Concerning Personal Information
When a Customer requests confirmation, revision (correction, addition or deletion), cessation of use or removal of his/her personal information, Kao Group Companies will, upon verifying such Customers identity, comply with the request, unless there is a reasonable basis to refuse.
6. Response to Comments and Complaints Concerning Handling of Personal Information
We will make every effort to deal with any comment or complaint concerning our use of Customers' personal information in a prompt and appropriate manner.
7. Review and Improvement of Personal Information Handling
This Policy may be revised from time to time as necessary to reflect our continuing improvement of personal information protection. Accordingly, this Policy is subject to change without prior notice.