Kao group companies in Japan ("Kao Group Companies") use personal information collected from our consumers and business partners (collectively, "Customers") for various purposes, including the development and promotion of better products and services to satisfy our Customers. Kao Group Companies recognize that properly managing and protecting personal information is an important responsibility, which is necessary for preserving the trust that our Customers have placed in the Kao Group Companies. To fulfill this responsibility, Kao Group Companies comply with all laws and regulations concerning the protection of personal information ("Personal Information Protection Laws"), and work to properly manage and protect personal information in accordance with this Policy.
1. Use of Personal Information and Specific Personal Information Etc. (collectively, "Personal Information Etc.")
Kao Group Companies will use Customers' Personal Information Etc. only for the purposes disclosed to Customers at the time such information is collected, and within the scope of use posted on Kao Corporation's web site (the Scope of Use), and will not use the information for any other purpose.
2. Proper Management and Protection of Personal Information Etc.
Kao Group Companies have implemented the following measures to properly manage and protect Customers' Personal Information Etc.:
3. Provision and Disclosure to Third Parties
Kao Group Companies will not provide or disclose Customers' personal information to third parties except in the following cases:
Kao Group Companies will not provide or disclose Customers' Specific Personal Information Etc. to third parties except in the following cases:
4. Control of Service Providers
Kao Group Companies occasionally consign the handling of Personal Information Etc. to outside service providers. Only service providers who have been confirmed to have the capability of properly handling Personal Information Etc. will be selected. Moreover, Kao Group Companies provide and disclose Customers' Personal Information Etc. to such service providers strictly in compliance with the Scope of Use, and require them, by written contracts or similar means, to properly handle Personal Information Etc., and periodically verify their compliance.
5. Response to Confirmation, Revision and Other Requests Concerning Personal Information Etc.
When a Customer requests confirmation, revision (correction, addition or deletion), cessation of use or removal of his/her Personal Information Etc., Kao Group Companies will, upon verifying such Customer's identity, comply with the request, unless there is a reasonable basis to refuse.
6. Response to Comments and Complaints Concerning Handling of Personal Information Etc.
We will make every effort to deal with any comment or complaint concerning our use of Customers' Personal Information Etc. in a prompt and appropriate manner.
7. Review and Improvement of Handling of Personal Information Etc.
This Policy may be revised from time to time as necessary to reflect our continuous efforts to improve the protection of Personal Information Etc. Accordingly, this Policy is subject to change without prior notice.